Crownmark Assured Pricing

Certainty, without compromise

Crownmark Assured Pricing (CAP) reflects our belief that clarity around legal costs is fundamental to good decision-making. Clients should be able to understand not only the advice they are receiving but also the financial commitment involved from the outset.

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How it works

For most matters, the fee is agreed before the work begins.

CAP is our structured approach to agreed, fixed pricing for the majority of our work. Rather than billing by the hour, we take the time to understand the scope of a matter, the objectives involved, and the work required. We then agree on a clear fee structure before the matter begins, so clients know where they stand.

This approach removes uncertainty, avoids unexpected cost escalation, and allows clients to focus on the substance of their decisions rather than ongoing billing concerns.

A considered approach to modern legal practice

Crownmark Assured Pricing is not a proprietary system, nor is it a marketing concept. It is a deliberate choice about how we practise law.

It reflects our view that clients deserve clarity, certainty, and respect, both in the advice they receive and in how they are charged for it.

Why CAP exists?

Traditional time-based billing often rewards complexity rather than clarity. It can make it difficult for clients to plan, budget, or make informed decisions with confidence.

CAP was developed to address this. It is not about cutting corners or simplifying advice. It is about being disciplined in how matters are scoped, communicated, and delivered.

By agreeing on fees upfront, we align our interests with our clients’ interests: providing clear advice efficiently, responsibly, and with a focus on outcomes.

Crownmark Assured Pricing

How CAP works

  1. Understand the matter

    We begin by taking the time to understand your situation, objectives, and the issues involved.

  2. Set out the scope and fee in writing

    Once the scope of work is clear, we provide a written proposal setting out what we will do and the agreed fee for that work.

  3. Begin the work

    If the proposal is accepted, we proceed on the basis agreed.

  4. Agree changes before additional work

    If circumstances change or the scope of work needs to be adjusted, this is discussed openly and a revised fee is agreed before additional work is undertaken.

  5. No surprises

    This ensures there are no surprises and no ambiguity about what is being done or what it will cost.

What CAP means in practice
  1. 01

    Clarity

    You know what work is being undertaken, what advice is being provided, and how the matter will progress.

  2. 02

    Discipline

    Matters are scoped carefully and managed responsibly, with a focus on efficiency and quality.

  3. 03

    Transparency

    If the scope changes, the conversation about fees happens before the work changes.

In practice

Our commitment to service

While outcomes can never be guaranteed, the quality of our service can be. CAP is supported by a commitment to clear communication, responsiveness, and professional responsibility throughout the life of a matter.

If at any stage you believe the service provided has not aligned with what was agreed, we encourage that conversation. CAP is built on accountability as much as it is on pricing certainty.

Scope a matter

Ask for an agreed fee.

Tell us briefly what the matter involves. We will take the time to understand the scope and agree a clear fee structure before the matter begins.

1800 884 751

From overseas +61 3 8595 4338

Hours
Monday to Friday, 9.00am to 5.30pm
Weekends by appointment

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