Privacy Policy

Our commitment to privacy

Crownmark Lawyers is committed to protecting the privacy and confidentiality of personal information entrusted to us. We handle personal information responsibly, lawfully, and with care, recognising the trust placed in us by clients and others we deal with.

This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and other applicable laws.

What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not.

Sensitive information is a particular category of personal information and may include health information, racial or ethnic origin, religious beliefs, sexual orientation, criminal history, or other information afforded additional protection under the Privacy Act.

Crownmark Lawyers collects sensitive information only where it is reasonably necessary for the provision of legal services and where permitted by law.

What personal information we collect

The personal information we collect depends on the nature of our relationship with you and the services we provide. This may include:

• Name, contact details, and identification information
• Date of birth and residency or citizenship details
• Financial and banking information
• Information relevant to legal matters we are assisting with
• Health or other sensitive information where required for specific matters

If we receive unsolicited personal information, we will assess whether it is reasonably necessary for our functions. If not, and where lawful and reasonable, the information will be destroyed or de-identified as soon as practicable.

How we collect personal information

Where possible, we collect personal information directly from you. This may occur through:

• Meetings (in person or online)
• Telephone calls, emails, and written correspondence
• Engagement documents and instructions
• Website enquiries, forms, or submissions
• Applications for employment

In some circumstances, we may collect personal information from third parties such as other professionals, courts, government agencies, or service providers, where necessary to act on your behalf or where authorised by law.

By providing personal information through our website, you consent to its collection and handling in accordance with this Privacy Policy.

Why we collect personal information

We collect personal information primarily to provide legal services and related professional assistance.

We may also collect and use personal information to:

• Communicate with you and respond to enquiries
• Manage legal matters and client relationships
• Comply with legal, regulatory, and professional obligations
• Consider employment applications
• Provide updates or information relevant to our services (with the ability to opt out)

We do not collect information that is unnecessary for these purposes.

Dealing with us anonymously or using a pseudonym

Where practicable, you may deal with Crownmark Lawyers anonymously or using a pseudonym. However, if you engage us to provide legal services, it will generally be impracticable to do so without collecting personal information relevant to your matter.

Disclosure of personal information

We may disclose personal information where reasonably necessary to provide legal services or where required or authorised by law. This may include disclosure to:

• Barristers and expert consultants engaged in your matter
• Courts, tribunals, and government bodies
• Financial institutions, counterparties, or lenders
• Professional advisers and service providers supporting our practice

Where personal information is disclosed, we take reasonable steps to ensure that recipients handle the information consistently with applicable privacy obligations.

Information held outside Australia

Our website, including its enquiry form, is hosted by Hostinger on servers in the United States. Details you send through the website enquiry form (your name, phone number, email address and message) are stored there and sent to our office by email.

Our email, calendar and online booking system are provided by Microsoft 365, including Microsoft Bookings. Microsoft stores this information in Australia.

We use Google Analytics and Google Ads to understand how people use our website and to measure our advertising. Google may process this information in the United States and other countries.

Before we disclose personal information to a recipient outside Australia, we take reasonable steps to ensure the recipient handles it consistently with the Australian Privacy Principles.

Cookies and analytics

Our website uses a small number of cookies.

• Cookies we set. When you send a form, a cookie lasting a few minutes carries the confirmation or any error message to the next page. Staff who sign in to manage the website receive a sign-in cookie. These cookies do not track you across other websites.
• Google Analytics and Google Ads. These services use cookies and similar technologies to tell us, in aggregate, how visitors find and use our website, and whether our advertising led to an enquiry, a visit to our booking page or a phone call. If you arrive from one of our Google ads, the phone number shown may be a Google forwarding number so that calls from the ad can be counted.
• Microsoft Bookings. If you choose to book a consultation, you leave our website for our Microsoft Bookings page, which Microsoft operates under its own privacy statement.

You can block or delete cookies in your browser settings, and you can opt out of Google Analytics with Google’s browser add-on at tools.google.com/dlpage/gaoptout. Our website still works if you do.

Accuracy and correction

We take reasonable steps to ensure personal information is accurate, complete, and up to date. You may request correction of personal information we hold if you believe it is inaccurate or incomplete.

Security of personal information

Crownmark Lawyers takes reasonable and appropriate measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

These measures include physical, electronic, and administrative safeguards, including secure document storage, access controls, and internal information-handling procedures.

Access to personal information

You may request access to personal information held by Crownmark Lawyers, subject to limited exceptions permitted by law.

We may require sufficient information to verify your identity and locate the relevant records. Reasonable costs may apply for retrieval of archived information, and any such costs will be communicated in advance.

When access may be refused

Access may be refused in circumstances permitted by the Privacy Act 1988 (Cth), including where access would unreasonably impact the privacy of others, prejudice legal proceedings, or be contrary to law.

Contact us about privacy

For privacy enquiries, including a request to access or correct your information or a complaint about how we have handled it, contact Crownmark Lawyers at [email protected], by phone on 1800 884 751, or by post to PO Box 13301 Law Courts, Melbourne VIC 8010.

We will investigate complaints promptly and respond within a reasonable period. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

Changes to this Privacy Policy

This Privacy Policy may be updated from time to time. The current version will always be available on our website.

Last updated: 26 October 2026