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Your Privacy Matters
Our commitment to privacy
Crownmark Lawyers is committed to protecting the privacy and confidentiality of personal information entrusted to us. We handle personal information responsibly, lawfully, and with care, recognising the trust placed in us by clients and others we deal with. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and other applicable laws.
What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether it is recorded in a material form or not. Sensitive information is a particular category of personal information and may include health information, racial or ethnic origin, religious beliefs, sexual orientation, criminal history, or other information afforded additional protection under the Privacy Act. Crownmark Lawyers collects sensitive information only where it is reasonably necessary for the provision of legal services and where permitted by law. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and other applicable laws.
What personal information we collect
The personal information we collect depends on the nature of our relationship with you and the services we provide. This may include: Name, contact details, and identification information Date of birth and residency or citizenship details Financial and banking information Information relevant to legal matters we are assisting with Health or other sensitive information where required for specific matters If we receive unsolicited personal information, we will assess whether it is reasonably necessary for our functions. If not, and where lawful and reasonable, the information will be destroyed or de-identified as soon as practicable.
How we collect personal information
Where possible, we collect personal information directly from you. This may occur through: Meetings (in person or online) Telephone calls, emails, and written correspondence Engagement documents and instructions Website enquiries, forms, or submissions Applications for employment In some circumstances, we may collect personal information from third parties such as other professionals, courts, government agencies, or service providers, where necessary to act on your behalf or where authorised by law. By providing personal information through our website, you consent to its collection and handling in accordance with this Privacy Policy.
Why we collect personal information
We collect personal information primarily to provide legal services and related professional assistance. We may also collect and use personal information to: Communicate with you and respond to enquiries Manage legal matters and client relationships Comply with legal, regulatory, and professional obligations Consider employment applications Provide updates or information relevant to our services (with the ability to opt out) We do not collect information that is unnecessary for these purposes.
Dealing with us anonymously or using a pseudonym
Where practicable, you may deal with Crownmark Lawyers anonymously or using a pseudonym. However, if you engage us to provide legal services, it will generally be impracticable to do so without collecting personal information relevant to your matter.
Disclosure of personal information
We may disclose personal information where reasonably necessary to provide legal services or where required or authorised by law. This may include disclosure to: Barristers and expert consultants engaged in your matter Courts, tribunals, and government bodies Financial institutions, counterparties, or lenders Professional advisers and service providers supporting our practice Where personal information is disclosed, we take reasonable steps to ensure that recipients handle the information consistently with applicable privacy obligations. Some service providers may be located outside Australia. In such cases, we take reasonable steps to ensure appropriate safeguards are in place.
Accuracy and correction
We take reasonable steps to ensure personal information is accurate, complete, and up to date. You may request correction of personal information we hold if you believe it is inaccurate or incomplete.
Security of personal information
Crownmark Lawyers takes reasonable and appropriate measures to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These measures include physical, electronic, and administrative safeguards, including secure document storage, access controls, and internal information-handling procedures.
Access to personal information
You may request access to personal information held by Crownmark Lawyers, subject to limited exceptions permitted by law. We may require sufficient information to verify your identity and locate the relevant records. Reasonable costs may apply for retrieval of archived information, and any such costs will be communicated in advance.
Access to personal information
Access may be refused in circumstances permitted by the Privacy Act 1988 (Cth), including where access would unreasonably impact the privacy of others, prejudice legal proceedings, or be contrary to law.
Privacy complaints
If you believe that Crownmark Lawyers has breached this Privacy Policy or the Australian Privacy Principles, you may raise your concern with us directly. We will investigate complaints promptly and seek to resolve them fairly and efficiently. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC).
Changes to this Privacy Policy
This Privacy Policy may be updated from time to time. The current version will always be available on our website.