Not every dispute in an injury matter concerns the injury itself. Claims are rejected, weekly payments are stopped, treatment approvals are refused, and impairment assessments are made at levels that do not reflect the medical position. Each of these decisions can generally be challenged, and each has its own process and its own timeframe.

The pathway depends on the type of decision. Compensation scheme decisions may go to internal review, conciliation or a specialist tribunal. Insurance decisions may be dealt with through internal review and the external dispute resolution scheme. Some matters can only be resolved in court. Choosing the appropriate forum affects both cost and speed.

We assess the reasoning behind a decision before responding to it. Some decisions rest on a gap in the evidence that can be filled, others on a genuine dispute of medical opinion, and others on an error in the application of the scheme rules. The response differs in each case.

Time limits for challenging decisions are often short and are strictly applied. Anyone who has received an adverse decision should obtain advice promptly rather than waiting for the situation to change.

Our services include:

• Review of rejected and terminated claims

• Disputes about weekly payments and treatment approvals

• Challenges to impairment and capacity assessments

• Conciliation and specialist tribunal proceedings

• External dispute resolution for insurance decisions

• Advice on time limits and available options

• Court proceedings where other avenues are exhausted