Crownmark Lawyers advises people injured by products that were unsafe or did not perform as they should. Claims of this kind arise from household appliances, tools and machinery, vehicles and vehicle components, medical devices, cosmetics, food, and products intended for children.

The Australian Consumer Law provides rights against manufacturers, importers and suppliers where goods are not of acceptable quality or have a safety defect. These rights operate alongside ordinary negligence principles and can extend to property damage and consequential losses as well as to the injury itself.

Preserving the product is often the single most important step. Once a defective item has been discarded, repaired or returned, the evidence needed to establish the defect may no longer exist. We advise clients on securing the product, retaining packaging and purchase records, and obtaining expert examination where required.

We also review recall notices, regulator publications and reports of similar incidents, which can support a claim and assist in identifying the correct party where the supply chain involves overseas manufacturers or multiple distributors.

Our services include:

• Injuries caused by unsafe or defective goods

• Australian Consumer Law and negligence claims

• Identification of manufacturers, importers and suppliers

• Preservation of the product and supporting evidence

• Expert examination and technical reports

• Recovery of injury, property and consequential loss

• Negotiation and litigation of claims